Shipping & Returns
Orders are processed and shipped from NYC within one to two business days of the order being placed. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier's volume during peak seasons or weather related issues. Shipping costs are determined by the weight and size of the items purchased. We ship through USPS.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.
Sun Collective is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation.
Returns must be approved by Sun Collective. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning and your order #. We will issue a return authorization number to be included in your return package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned new and unused. Online returns can also be done at our brick and mortar.
Purchases made in store are eligible for return within 14 days of purchase for a store credit or refund.